Shipping policy

Last Updated: September 12, 2026

Thank you for shopping with Ballers Forge. This Shipping Policy explains how orders are processed, fulfilled, shipped, and delivered.

By placing an order with Ballers Forge, you acknowledge and agree to the terms outlined below.

ORDER PROCESSING

All orders are subject to processing before shipment.

Processing includes order verification, payment authorization, product preparation, fulfillment, packaging, and transfer to the appropriate shipping carrier.

Processing times may vary depending on the product, order volume, availability, fulfillment location, holidays, promotional periods, product releases, and other circumstances.

Processing time is separate from shipping/transit time.

An estimated delivery timeframe shown at checkout or elsewhere on our website should not be interpreted as a guaranteed delivery date unless explicitly stated otherwise.

FULFILLMENT

Ballers Forge may work with third-party manufacturers, suppliers, fulfillment centers, and shipping partners to process and ship orders.

As a result, products may be fulfilled from different locations.

If your order contains multiple products, those products may be packaged and shipped separately. You may receive multiple packages and multiple tracking numbers for a single order.

Receiving part of your order does not necessarily mean that the remaining items are missing.

If an order is split into multiple shipments, please refer to the tracking information provided for each shipment.

SHIPPING WITHIN THE UNITED STATES

Ballers Forge ships to eligible addresses within the United States.

Available shipping methods and estimated delivery times may vary depending on:

  • Your shipping destination
  • Product availability
  • Fulfillment location
  • Package size and weight
  • Shipping carrier
  • Shipping service selected
  • Current carrier conditions

Available shipping options, when applicable, will be displayed during checkout.

FREE SHIPPING

Ballers Forge may offer free standard shipping on eligible orders shipped within the United States.

Free shipping promotions may be subject to specific requirements, exclusions, minimum purchase amounts, geographic limitations, or promotional periods.

Unless otherwise stated, free shipping applies only to the shipping charge and does not change product processing or fulfillment times.

Ballers Forge reserves the right to modify, suspend, or discontinue free shipping offers at any time, subject to applicable law and any terms presented at the time of purchase.

SHIPPING & DELIVERY ESTIMATES

Any processing, shipping, or delivery timeframe provided by Ballers Forge is an estimate and not a guarantee, unless expressly stated otherwise.

Delivery times can be affected by circumstances outside of our direct control, including:

  • Carrier delays
  • Severe weather
  • Natural disasters
  • Transportation disruptions
  • High shipping volumes
  • Holiday periods
  • Incorrect or incomplete addresses
  • Regional service interruptions
  • Fulfillment delays
  • Customs or government processing when applicable
  • Labor disruptions
  • Other unexpected circumstances

Ballers Forge will make reasonable efforts to provide accurate shipping information but cannot guarantee a specific delivery date once a package has been transferred to a shipping carrier.

TRACKING INFORMATION

When tracking information is available, customers will receive tracking details using the contact information provided during checkout.

Please allow time for tracking information to update after receiving your shipping confirmation.

A shipping label may be created before the package is physically scanned into the carrier’s network. During this period, tracking may show statuses such as:

“Label Created,” “Pre-Shipment,” “Awaiting Item,” or similar language.

This does not necessarily mean that there is a problem with your shipment.

Tracking updates are controlled by the shipping carrier once the package enters its network.

MULTIPLE PACKAGES

Orders containing multiple items may arrive in separate packages.

This may occur when products:

  • Are fulfilled from different facilities
  • Are produced by different fulfillment partners
  • Become ready for shipment at different times
  • Require different packaging or shipping methods

If your order is shipped separately, one package may arrive before another.

Please review all tracking numbers associated with your order before reporting an item as missing.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

This includes:

  • Full name
  • Street address
  • Apartment, suite, unit, or building number when applicable
  • City
  • State
  • ZIP code
  • Country
  • Contact information

Ballers Forge is not responsible for delivery issues resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

ADDRESS CHANGES

If you notice an error in your shipping address after placing an order, contact Ballers Forge as soon as possible.

We cannot guarantee that an address can be changed after an order has been submitted.

Once an order has entered fulfillment or has been shipped, we may be unable to modify the shipping address.

If a package has already been transferred to the carrier, the customer may need to contact the carrier directly regarding available delivery options.

Ballers Forge is not responsible for packages delivered to an incorrect address when the address entered during checkout was incorrect.

UNDELIVERABLE & RETURNED PACKAGES

A package may be returned to the sender for reasons including:

  • Incorrect address
  • Incomplete address
  • Invalid address
  • Missing apartment or unit number
  • Failed delivery attempts
  • Refusal of delivery
  • Unclaimed package
  • Carrier inability to access the delivery location

If a package is returned because of information provided incorrectly by the customer or another circumstance outside of Ballers Forge’s control, additional shipping charges may be required before the order can be shipped again.

Original shipping charges, when applicable, are generally non-refundable.

LOST PACKAGES

If tracking indicates that a package has not been delivered and appears to be lost in transit, please contact Ballers Forge.

We may ask you to contact the shipping carrier or allow additional time for the carrier to investigate the shipment.

Depending on the circumstances, Ballers Forge may also initiate an inquiry with the fulfillment provider or carrier.

A package is not automatically considered lost simply because tracking has not updated for several days.

Carrier investigations and lost-package procedures vary by carrier and may require a waiting period before a package can officially be classified as lost.

If we confirm that a shipment was lost due to an issue for which Ballers Forge or our fulfillment partner is responsible, we will work toward an appropriate resolution in accordance with our Return & Refund Policy.

PACKAGES MARKED AS DELIVERED

If tracking information shows that your package was delivered but you cannot locate it, please:

  1. Check around your property, mailbox, front door, side door, garage, parcel locker, leasing office, mailroom, or other secure delivery areas.
  2. Check with members of your household.
  3. Check with neighbors when appropriate.
  4. Allow additional time, as some carriers may mark packages as delivered shortly before the actual delivery occurs.
  5. Contact the shipping carrier using your tracking number.

Ballers Forge is not responsible for theft, loss, or disappearance of a package after the shipping carrier has confirmed delivery to the address provided during checkout, except where otherwise required by applicable law.

We will, however, make reasonable efforts to assist customers with available tracking information or documentation.

STOLEN PACKAGES

Customers are responsible for providing a safe and secure delivery location.

Ballers Forge cannot guarantee the security of a package after a carrier confirms delivery.

If you believe a package was stolen after delivery, you may need to contact the shipping carrier, property management, local authorities, or other appropriate parties.

Ballers Forge does not guarantee replacements or refunds for packages that have been confirmed as successfully delivered and are subsequently lost or stolen.

DAMAGED PACKAGES

If your package arrives visibly damaged, photograph the package before discarding any packaging materials.

If the product inside is also damaged, contact Ballers Forge within the timeframe specified in our Return & Refund Policy.

Please include:

  • Your order number
  • Your name
  • Photographs of the shipping package
  • Photographs of the shipping label
  • Photographs of the damaged product
  • A description of the damage

Do not discard the packaging until your claim has been reviewed, as additional documentation may be required.

INCORRECT OR MISSING ITEMS

If your package arrives but contains the wrong product, wrong size, wrong quantity, or is missing an item that should have been included in that shipment, please contact Ballers Forge according to the timeframe established in our Return & Refund Policy.

Before submitting a missing-item claim, please confirm that your order was not divided into multiple shipments.

SHIPPING DELAYS

Once an order has been transferred to the shipping carrier, transportation and delivery are primarily controlled by that carrier.

Ballers Forge is not responsible for reasonable carrier delays or disruptions outside of our control.

Shipping delays do not automatically qualify an order for cancellation or refund.

We will make reasonable efforts to assist when a shipment experiences an unusual or extended delay.

HOLIDAYS & HIGH-VOLUME PERIODS

Processing and shipping may take longer during:

  • Major holidays
  • Promotional events
  • Product launches
  • Limited releases
  • Sales
  • Periods of unusually high order volume
  • Carrier peak seasons

Customers should allow additional time when ordering during these periods.

PRE-ORDERS, MADE-TO-ORDER & SPECIAL RELEASES

Certain Ballers Forge products may be offered as pre-orders, made-to-order products, limited releases, or products with extended fulfillment periods.

When applicable, estimated production or fulfillment information will be provided on the product page or during checkout.

If an order contains both immediately available products and pre-order or made-to-order products, the products may ship separately or together depending on the fulfillment method.

Estimated release and fulfillment dates for these products are subject to change.

SHIPPING FEES

Shipping fees, when applicable, are calculated based on the available shipping method, destination, product, package weight, fulfillment location, and other applicable factors.

The shipping amount presented at checkout is the amount applicable to the order at the time the purchase is completed.

Shipping charges are generally non-refundable unless Ballers Forge determines that a shipping charge should be refunded because of an error on our end.

EXPEDITED SHIPPING

When expedited shipping is available, selecting an expedited shipping method generally affects the carrier’s estimated transportation time after fulfillment.

Expedited shipping does not necessarily mean expedited order processing or production.

For example, an order may still require standard processing or fulfillment before being transferred to the carrier.

Customers should consider both processing and transit times when selecting a shipping option.

INTERNATIONAL SHIPPING

If Ballers Forge offers international shipping, availability will be determined by the destination and options presented during checkout.

International orders may be subject to additional:

  • Customs processing
  • Import duties
  • Taxes
  • Tariffs
  • Brokerage fees
  • Local handling charges

Unless otherwise stated during checkout, customers are responsible for any duties, taxes, customs charges, or additional fees imposed by the destination country or local authorities.

Customs processing may also cause delivery delays outside of Ballers Forge’s control.

Ballers Forge cannot guarantee international delivery dates.

SHIPPING RESTRICTIONS

Certain products may not be eligible for shipment to all locations.

Ballers Forge reserves the right to restrict shipping to certain countries, states, territories, regions, addresses, or other destinations when necessary because of carrier limitations, fulfillment limitations, legal restrictions, or other operational requirements.

If we are unable to fulfill an order because we cannot ship to the address provided, we will contact the customer regarding the available resolution.

REFUSED DELIVERIES

Customers who intentionally refuse delivery of an order are not automatically entitled to a refund.

If a refused package is returned to Ballers Forge or our fulfillment partner, the order will be handled according to our Return & Refund Policy.

Additional shipping or handling charges may apply if reshipment is requested and available.

ORDER CANCELLATIONS

Submitting an order does not guarantee that it can be canceled before shipment.

Orders may begin processing shortly after purchase.

If you need to request a cancellation, contact Ballers Forge as quickly as possible.

We cannot guarantee cancellation once an order has entered production, fulfillment, packaging, or shipping.

Please refer to our Return & Refund Policy for additional information regarding final-sale purchases.

SHIPPING CARRIERS

Ballers Forge and our fulfillment partners may use different shipping carriers depending on the destination, product, shipping method, and fulfillment facility.

We cannot guarantee that a particular carrier will be used unless specifically stated during checkout.

The carrier selected for an order may differ between shipments within the same order.

THIRD-PARTY FULFILLMENT

Some Ballers Forge products may be manufactured, stored, packed, or shipped by third-party fulfillment partners.

By placing an order, you acknowledge that fulfillment and shipping information may be shared with service providers as necessary to process and deliver your order.

The use of third-party fulfillment allows products to be shipped from different facilities and may result in separate shipments.

Regardless of the fulfillment provider used, customers should contact Ballers Forge regarding issues with their order rather than attempting to return merchandise directly to a manufacturer or fulfillment facility unless instructed otherwise.

DO NOT RETURN PACKAGES WITHOUT AUTHORIZATION

Do not return an order to the address shown on your shipping label unless Ballers Forge specifically instructs you to do so.

Fulfillment and return addresses may be different.

Packages returned without authorization may be refused, lost, or otherwise unable to be processed.

Always contact Ballers Forge before attempting to return merchandise.

RISK OF DELIVERY

Ballers Forge will provide available shipping and tracking information to help customers monitor their orders.

Responsibility for carrier transportation and delivery is subject to the applicable carrier’s procedures and applicable law.

Nothing in this policy limits any consumer rights that cannot legally be waived.

FRAUD PREVENTION & ORDER VERIFICATION

For the protection of our customers and Ballers Forge, certain orders may be subject to additional verification before fulfillment.

We reserve the right to temporarily hold an order while verifying payment, billing, shipping, or other order information.

If additional information is required, we may contact the customer using the information provided during checkout.

Orders that cannot be verified or that are reasonably suspected of fraudulent activity may be canceled and refunded.

FORCE MAJEURE & EVENTS OUTSIDE OUR CONTROL

Ballers Forge is not responsible for shipping or fulfillment delays caused by circumstances reasonably outside of our control.

These circumstances may include severe weather, natural disasters, fires, floods, transportation interruptions, carrier disruptions, labor disputes, government actions, public emergencies, infrastructure failures, or other extraordinary events.

We will make reasonable efforts to communicate significant delays when information is available.

CONTACT US

If you have questions regarding the shipping or delivery of your Ballers Forge order, please contact us and provide:

  • Your full name
  • Order number
  • Email address associated with the order
  • Tracking number, if available
  • A description of the issue

Providing complete information will help us investigate your order more efficiently.

POLICY CHANGES

Ballers Forge reserves the right to modify or update this Shipping Policy at any time.

Changes will become effective when the updated policy is posted on our website, subject to applicable law.

The Shipping Policy applicable to an order will generally be the policy in effect when that order was placed.

For information regarding returns, refunds, damaged merchandise, incorrect items, or other order issues, please review our Return & Refund Policy.