Refund policy
Last Updated: September 12, 2026
Thank you for shopping with Ballers Forge. Please review our Return & Refund Policy carefully before placing your order.
ALL SALES ARE FINAL
All purchases made through Ballers Forge are final sale.
We do not accept returns, exchanges, cancellations, or issue refunds for reasons including, but not limited to:
- Ordering the wrong size, color, style, or quantity
- Change of mind after an order has been placed
- Items that do not fit as expected
- Personal preference regarding fit, color, material, or appearance
- Failure to review product descriptions, measurements, sizing information, or other product details before purchasing
- Accidental or duplicate orders submitted by the customer
- Items purchased as gifts that are no longer wanted
- Delays caused by the shipping carrier after an order has been fulfilled and transferred to the carrier
Customers are responsible for reviewing all product information and order details carefully before completing a purchase.
EXCEPTIONS — ERRORS ON OUR END
Although all sales are final, we will work to correct an order when a mistake was made by Ballers Forge or one of our fulfillment partners.
An order may be eligible for a replacement, refund, store credit, or other resolution if:
- You received an item different from the item you ordered
- You received the wrong size or color compared with your confirmed order
- An item is missing from your shipment
- You received an item that arrived damaged
- You received an item with a manufacturing defect
- You received the incorrect quantity
- Your order was otherwise fulfilled incorrectly due to an error on our end
Eligibility does not automatically guarantee a refund. Depending on the circumstances, Ballers Forge may provide a replacement, store credit, partial refund, or full refund as the appropriate resolution.
REPORTING AN ORDER ISSUE
If you believe there was a mistake with your order, please contact Ballers Forge within 7 calendar days of the date your order is marked as delivered.
Your request should include:
- Your full name
- Your order number
- The email address used to place the order
- A clear description of the issue
- Clear photographs of the item received
- Photographs showing any damage or defect
- A photograph of the shipping package and shipping label when applicable
We may request additional photographs, information, or documentation before determining whether an order qualifies for a resolution.
Requests submitted after the 7-day reporting period may not be eligible for replacement, refund, or store credit.
DAMAGED OR DEFECTIVE ITEMS
If an item arrives damaged or contains a manufacturing defect, please photograph the item and its original packaging as soon as possible.
Normal wear and tear, damage occurring after delivery, improper use, improper washing or care, accidental damage, alterations, or damage caused by the customer are not considered manufacturing defects.
Minor variations that are a normal result of the manufacturing or printing process may not qualify as defects. This may include slight differences in color, print placement, stitching, dimensions, or other characteristics that do not materially affect the intended use of the product.
INCORRECT ITEMS
If Ballers Forge sends you an item that does not match your confirmed order, please contact us within the reporting period.
Do not wear, wash, alter, customize, or otherwise use the incorrect item while your claim is being reviewed.
If a return is required to correct an error made by us, Ballers Forge will provide instructions regarding the return. Customers will not be responsible for approved return shipping costs resulting from an error on our end.
RETURN CONDITION
When Ballers Forge authorizes a return, the merchandise must generally be:
- Unworn
- Unwashed
- Unused
- Unaltered
- Free of stains, odors, damage, or signs of wear
- Returned with original tags and packaging when applicable
We reserve the right to deny a return or resolution if an item has been worn, washed, damaged, altered, or otherwise changed after delivery, unless the reported issue itself required reasonable handling to identify.
Do not send merchandise back without first receiving return authorization from Ballers Forge. Unauthorized returns may be refused and may not be eligible for a refund, replacement, or store credit.
SIZE & FIT
Customers are responsible for selecting the correct size before purchasing.
Where sizing information or measurements are provided, we strongly recommend reviewing them before placing your order. Differences in fit, personal sizing preference, or ordering the incorrect size do not qualify as fulfillment errors and are not eligible for returns or exchanges.
COLOR & PRODUCT APPEARANCE
We make reasonable efforts to represent products accurately. However, colors may appear differently depending on your screen, device, brightness settings, photography, lighting, and other factors.
Minor differences between the appearance of a product online and its appearance in person are not considered defects and do not qualify for a return or refund.
ORDER CHANGES & CANCELLATIONS
Orders cannot be guaranteed to be changed or canceled once they have been submitted.
Because orders may enter processing or fulfillment shortly after purchase, customers are responsible for confirming that all information is correct before completing checkout.
This includes:
- Product
- Size
- Color
- Quantity
- Shipping address
- Billing information
- Contact information
Submitting an incorrect address or other incorrect information does not automatically qualify an order for a refund.
SHIPPING ADDRESS ERRORS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Ballers Forge is not responsible for orders that are delayed, returned, misdelivered, or otherwise affected because the customer provided an incorrect or incomplete shipping address.
If an order is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery, or other customer-related delivery issue, additional shipping charges may apply if reshipment is available.
Original shipping charges are non-refundable unless the shipping issue was caused directly by an error on our end.
LOST OR STOLEN PACKAGES
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s handling and delivery process.
If tracking information shows that a package has been delivered but you cannot locate it, please first check the delivery area, household members, neighbors when appropriate, and contact the shipping carrier.
Ballers Forge will review shipping-related issues individually but does not guarantee refunds or replacements for packages confirmed as delivered by the carrier.
If we determine that an order was lost because of an error by Ballers Forge or our fulfillment process, we will work with you toward an appropriate resolution.
REFUNDS
Approved refunds will be issued to the original payment method whenever possible.
Once a refund has been processed, the time required for the funds to appear in your account depends on your bank, credit card company, payment provider, or financial institution.
Original shipping charges are generally non-refundable unless the refund results from an error made by Ballers Forge.
Any approved partial refund will reflect the portion of the order determined to be affected.
REPLACEMENTS
When a replacement is approved, we will make reasonable efforts to replace the affected item with the same product, size, and color originally ordered.
If the original item is no longer available, Ballers Forge may offer an alternative resolution, including store credit or a refund for the affected item.
PROMOTIONAL, DISCOUNTED & FINAL-SALE ITEMS
Items purchased during sales, promotions, special releases, limited releases, or using a discount code remain subject to this policy.
Unless the issue resulted from an error on our end, these purchases are final sale and are not eligible for return, exchange, or refund.
CHARGEBACKS & PAYMENT DISPUTES
If you experience an issue with an order, we encourage you to contact Ballers Forge first so that we have an opportunity to investigate and resolve the matter.
Submitting a payment dispute or chargeback does not automatically make an order eligible for a refund under this policy. Ballers Forge reserves the right to provide order records, tracking information, communications, policy information, and other relevant documentation to payment processors or financial institutions when responding to a payment dispute.
FRAUDULENT OR ABUSIVE CLAIMS
Ballers Forge reserves the right to deny a refund, replacement, store credit, or future service when there is reasonable evidence of fraudulent activity, intentional misuse of this policy, repeated abusive claims, or misrepresentation of an order issue.
POLICY ABUSE
Our return and refund process is intended to correct legitimate mistakes and product issues.
Ballers Forge reserves the right to limit or refuse future purchases, returns, replacements, or refunds from customers who repeatedly abuse this policy or engage in fraudulent activity, subject to applicable law.
YOUR LEGAL RIGHTS
Nothing in this policy is intended to eliminate or restrict any rights or remedies that cannot legally be waived or limited under applicable law.
Where applicable consumer-protection laws provide rights beyond those stated in this policy, those laws will apply.
CONTACT US
If there is a problem with your order or you believe Ballers Forge made an error, please contact us as soon as possible and include your order number and all relevant information.
We will review eligible claims and work to provide an appropriate resolution when the issue resulted from an error on our end.
Ballers Forge reserves the right to update or modify this Return & Refund Policy at any time. Changes will apply as permitted by applicable law.